Frequently Asked Questions

Always remember – It’s YOUR car and YOU can choose any shop you’d like to repair your vehicle.  Tell your insurance company you want the experienced technicians at Eddie’s to repair your vehicle. We will take photos, write the estimate and send it electronically to your insurance company. We don’t work for them –  we work for you. Our certified technicians will repair your vehicle back to pre-accident condition!

Absolutely! We will take care of everything and notify you when your insurance company has authorized repairs. Most times, they will pay us directly so you don’t even have to worry about most of the payment. You’ll likely have to pay a deductible depending on your insurance.

Once our estimate is approved by your insurance company, we will set up a repair plan and let you know when your vehicle will be ready. In the meantime, we have rental cars on site and available to you.  We’ll check with your insurance company to see if you have rental coverage.

Properly repairing today’s vehicles requires expert knowledge and specialized equipment. From minor dings to major collision repair, our skilled technicians have the experience, knowledge, and equipment necessary to expertly restore your vehicle to pre-accident condition.

At Eddie’s, we make customer service a priority. Our people are highly trained and are dedicated to the commitment of quality, workmanship, and service that our business was founded on. We have a dynamic and diverse group of collision repair technicians, mechanics, and knowledgeable office staff. Our technicians have years of experience. We are an I-CAR Gold Certified repair facility with actual I-CAR Gold Certified technicians. I-CAR certification is the highest standard for collision repair, training, and testing.

We’re proud to have been taking care of the collision and mechanical repair needs in this area for the past 50 years.

When the safety of your family is on the line, why settle for second best?

No, we provide free estimates as a courtesy to our customers.

While an appointment isn’t required, it’s a good idea to schedule one if you know when you’d like to come in.  You can schedule an appointment by clicking here or you can call or text us at 865-882-6474 to set up a time for you to come in for an estimate.

Absolutely! We offer a lifetime guarantee on all paint and body work performed by our certified technicians.


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